HR Technology and HR Thinking - Brent Skinner - STETrevisions

HRO Today: TekTonic Shifts 2012

2012-01-25T14:09:00.000-08:00

Every year, the cliché is to say that some industry or other is experiencing a seismic shift. To paraphrase them, "Everything will be different," the marketers and industry news media say. Often, it's all just a lazy way of reporting or promoting evolutionary change—or no change at all. But occasionally, everything does end up not just different, but radically different. A paradigm shift occurs—an actual, not a hyperbolic, shift in paradigms that changes everything.

In 2012, however, HR and recruiting technologies are becoming radically different from what they've been. We are in the midst of a bona fide paradigm shift. It's only January, and 2011 is already a grainy homemade movie taken with a Super-8 video camera.

The last month of last year saw the formidable enterprise resource planning provider SAP acquire SuccessFactors, the perennial player in cloud technology–based human capital management. Gee, what could that mean? In the future, HCM might not be premise-based? That's a "probably," Roger. And then, SuccessFactors itself acquired Jobs2Web, big player in recruiting technology for social recruiting. Come in, Mission Control: Could the future of recruiting possibly be social media–based? That's another affirmative. Oh, and cloud monster Salesforce.com acquired Rypple, the performance management tool that employs sticky e-mail and social media engagement. What does that one mean? It's the toughest one to make sense of, but it's nevertheless big.

As with every year, HRO Today is about to make some sense from all these and other seismic shifts in technology for human capital management. The process is underway to select winners of the HRO Today 2012 TekTonic Awards, designed to recognize innovation and disruption in the world of technology. Nominations are due by next Friday, Feb. 3, 2012. Please email your nomination, including a description of why your product offers disruptive innovation, to Managing Editor Debbie Bolla.

To view the award categories, follow this link. The application process for nominated software providers includes the completion of an online survey by customers and the submission of an analyst report. All winners will be announced at the HRO Today Forum April 30 through May 2, 2012, and featured in the June issue of HRO Today.

On Tweeting Well...

2011-12-02T09:54:00.000-08:00

...and on LinkedIn-ing well, on Facebook-ing well, on Google+-ing well, etc., etc., etc. ...etc.

Social media is a medium for communication, right? To communicate, when you're not talking, what are you doing? That's right: You're writing.

Writers will recognize that the headline of this blog entry is a play on William Zinsser's contribution to writing well, the oft-republished "On Writing Well." If you write well, you'll tweet well; according to the chatter from this past Wednesday's #TChat, in fact, you'll be well-versed in perhaps the one indispensable skill necessary to succeed in social media, in any profession.

Social media is fertile ground for a "what-does-it-all-mean?" discussion, and in "Exploring the Heart of Mainstream Social Media Careers," #TChat covered a good deal of that ground. But what stood out, for me, was this idea that social media is a form of written communication, and to do social media well, you need to be a good writer. Matt Charney (@mattcharney), social media manager for Monster.com, put it best:

That's the thing about writing: having a voice. In social media, tweets with voices stand out. LinkedIn groups with voices stand out, and Facebook status updates with voices stand out. They rise above the din. They sing. They come not from faceless social media managers, not from superficial tweeters, not from zoning-out Facebook users, and not from cogs-in-the-wheel LinkedIn members; they come, instead, from thinking, dreaming human beings. People, not tools, have voices, and only people whose voices resonate through their writing stand a chance of succeeding in social media.

Illustrated Marketing & PR

2011-11-30T16:25:00.000-08:00

Here's a much-deserved shout-out to our friends at HRmarketer.com, whose new tool, SocialEars, effortlessly and aptly harnesses the power of new media to give marketers and PR professionals the ability to stop being traditional, and start being hip. Here's an illustrated explanation:

HRmarketer.com

Hiring Veterans: They've Already Worked Hard for You. Hire Them Again

2011-11-11T15:12:00.000-08:00

Today is Veterans Day. Perhaps you've already celebrated it by hiring a military veteran. That would be nice; our veterans could use the help: "The jobless rate for post-9/11 veterans is an estimated 12.1 percent, according to the Bureau of Labor Statistics," ABC News' bloggers wrote yesterday.

Think about how much veterans have already done for us. Think about how much they know, how much experience they have working under pressure -- and how hard they've worked already. You'd think military veterans would be the first to fetch the very best jobs in this challenging economy, and yet their unemployment rate is significantly higher than the national average. Why is that? It's a question #TChat tackled Wednesday night, and the always-sage community brainstormed the many possible reasons.

The Federal(list) Papers

This is about the contents of their resumes, and this is not about the contents of their resumes. Here's how @dawnrasmussen put it:

Besides Dawn, who thought of that one? In key ways, federal resumes differ from private sector resumes, and military vets are stuck with their federal papers. In the colloquial sense, they have great resumes; in the technical sense, they do not.

Here's a limb to climb out on: When it comes to innovation, we know that the public sector often lags the private one. OK, that's just my way of injecting some politics into a discussion about resumes. Whether or not you agree might provide the basis for an interesting debate, but according to at least one professional resume writer, the federal resume doesn't resonate with private sector employers:

Tracking and Tracking

Numbers tracked are of use to HR, and @DaveTheHRCzar provided the following, sage tweet:

Stop me if I'm wrong. Actually, just stop me. This one is scary. I suspect that the military has a knack for accuracy in the tracking of data, and a question like Dave's prompts a corollary: Is 12.1 percent the real unemployment rate for everyone? [shudder!] Let's hope not. For military veterans alone, it's highly discouraging. But the question demands consideration. At times, Bureau of Labor Statistics' data can be spotty or suspect. It could be that vets don't have it any worse than the rest of the employable public, just ... just as bad.

Another tweeter, @DavidALee, threw into question the ability of typical applicant tracking systems to properly catalogue the kinds of skills that military veterans list in their applications:

That's another good question. The typical ATS reflects the typical HR vendor's mindset, and @BrendedMWright aptly observed that, just like (possibly) their ATSs, employers may not understand or recognize what military veterans bring to the table:

Know-how vs. Knowledge

This seemed to be the big one.

Present economic conditions have been particularly tough on those with only high school degrees, and some may think this adds some logic to veterans' plight. But it's a shaky assumption. Although a cursory search of the Web yields little hard data, the anecdotal evidence out there seems to point to the contrary. While conventional wisdom presumes that many veterans go straight from high school to the military, bypassing college, various G.I. programs and the like suggest that a surprisingly high percentage of actively serving members of the military may in fact have two- or four-year degrees. At the very least, a good percentage of them will attain one, at some point.

So, scratch the hypothesis that military veterans are unemployed because they lack a higher education. Whether or not that's fact and part of the reason, very few veterans are bereft of marketable skills that would benefit employers across many industries looking to fill a broad spectrum of roles. And even if most military veterans indeed lack a college education, hiring organizations might want to assess their preconceived notions about what a qualified candidate is. After all, does a qualified candidate for a professional position need to possess a college education?

Boy. The worms have escaped the can on that one, and the cat has exited the bag. (How has the cookie crumbled?) We won't debate the value of a college education this evening, but tweeters @Ray_anne and @DrJanice did make pertinent observations:

Are they on to something? Possibly, and the circumstances may apply to the plight of plenty of non-veterans who also lack an education from an institution of higher education. Yes, the liberal arts are edifying, but knowledge of literature doesn't trump literal know-how and ability when it comes to doing a good job, at a job. If you're an employer, and your reflex is to jump to the conclusion that a college degree of any kind is necessary for a new hire to succeed at your organization, check your reflexes and reconsider that jump -- it might be off a ledge, for all you know.

Give Talented People Swimming in Pools the Consciousness to Become Communicating Communities

2011-11-03T15:40:00.000-07:00

Yes, that's a long headline and a wee bit too much unintended alliteration, but stay with me.

On Wednesday night, the weekly #TChat delved into figuring out and defining just what talent pools and talent communities are, and whether or not they're even the same thing (they're not—more on this, read on). Teeming with energy, the discussion featured a few participants' particularly apt stabs at those definitions. First off, allow me to add the tweet that I couldn't, because I must be somewhere else, away from Twitter, every Wednesday evening (insert sad emoticon?):

@brentskinner: Talented people swim in pools. Give them consciousness. Help them recognize that they in fact comprise communicating communities. #TChat

There you go, just 138 characters with spaces, hashtag and all (and slightly cheesy). If I had more than 140 characters—like I do, right now—I'd elaborate:

The two, talent pools and talent communities, are discrete. Furthermore, a talent community thrives on back-and-forth communication, and recruiters like this aspect of talent communities because it means they can reach the very best, often passive candidates with just the right, highly attractive and well-matched job opportunities. But talent pools aren't to be identified and targeted for the sole purpose of being turned into talent communities that become a source of potential employees. Yes, that's a big part of their value, but they'll never yield that value till organizations cultivate them just for the sake of doing so—for the rainy day, later, when those communities will come in handy. You see, for those in talent pools to feel a warm sense of community, they must feel like a community intuitively, not something that exists merely to be exploited. Then, and only then, will they become reliable sources of not only candidates, but also thoughts and ideas that lead to the spontaneous collaboration, networking and referring that are of such value to HR.

But let's set all that aside for the moment. At nailing down just what talent pools are vs. talent communities, others took stabs far superior to mine. For cogency, try @bncarvin's:

How would a talent community organically develop without many-to-many communication, after all? Exactly: It wouldn't.

Then there was @AutumnMcRey's take, which marries the importance of communication with the notion of being long-term—that talent communities aren't just for sourcing:

@TheOneCrystal expanded on @AutumnMcRey's tweet:

That conflates communities and pools a bit too much for my liking. Are we talking about shallow communities, instead? Maybe, but still, @TheOneCrystal's expansion on all this is really good.

Perhaps we're discussing something that begs for more than one tweet, because in just two tweets, @robgarciasj did an exceptional job Wednesday night of capturing the essence of the question at hand:

Yes, there's that pesky assumption that a talent community's raison dt̂ere is to serve the needs of hiring and retaining talent. But is it so bad that we're fixated on this aspect of talent communities? It's called #TChat, The World of Work, for crying out loud! Cut all these smart people some slack.

They're both important, by the way, these talent pools and talent communities. It's just that, to be of use to HR, one follows the other. Let's amalgamate all these ideas and take things a step further, for clarity:

If you're discussing talent pools as an end goal to be achieved, you're still in the abstract, baby. Furthermore, if you really want to benefit from the online environment's ability to bring more people who are more talented to your organization, you must never again replace the word "people" with "talent," and you must instead think of the candidates you want as "talented people." And, then, you need to go to the pools where these talented people swim and give them consciousness so that they may realize that they are, indeed, a potential community. Engage and interact with them in order to start building, fostering and nurturing communities of talented people.

You know what? I'm in a deconstructive train of thought. As you engage and interact with the talented people whose pools you visit in order to show them that they could be a talent community, don't think of yourselves as engaging and interacting. That's sterile. But certainly have conversations with them—long-term conversations, the kind that residents of actual communities have with their neighbors all the time.

Tweeting: It's Just Like Thinking and Talking In #

2011-05-26T17:37:00.000-07:00

This blog entry discusses milk, and I thought about naming it "Twitter Does a Body Good." But the milk branding campaign is kind of played out, and besides, it's not every day that I encounter the opportunity to put the pound sign (#) in a blog headline.

This Thursday night my cat hadn't seen me in nearly four days, and whenever I'm gone for an extended time, she retreats to a very small world underneath my bed. Yesterday was no different, and sure enough, there she was. Upon hearing her name, she crawled up to me for a few pats, and I asked her, "Would you like some pound milk?"

What?

Has Twitter wormed itself so far into my head that I'm now speaking in tweets—even to my cat? Yes, it has. But that's OK, and you ought to aspire to reach this level of oneness with Twitter, because tweeting is pretty much like thinking and then talking. (All of social media is, actually—but why should I write a book when I can just write a blog entry?) It's just that there's a big quirk: pound signs. And once you've learned to think in pound, tweeting should become second nature to you.

Twitter Code

By code, I don't mean computer code. You don't need to know that to know Twitter. Seasoned Twitter users will understand that I'm talking about hashtags. For the uninitiated, a Twitter hashtag is the pound sign on your keyboard. Placing it immediately before any word in a tweet automatically notifies the entire Twitterverse that you're tweeting about something relevant to the hashtag.

Do you want your tweets to be found in the Twitterverse? Then use hashtags. They're highly searchable on Twitter, a social network that, in ways, emulates a vast search engine of what people are talking about.

The Nuts & Bolts of Hashtags

Not all hashtags are recognizable as one word. Often, the hashtag will be several words strung together as one. That's because Twitter automatically makes a link out of any unbroken string of characters immediately preceded by a pound sign. Place no space between the hashtag and the string of unbroken characters immediately following it. Then, once the tweet is tweeted, watch the entire entity become a hyperlink. Afterward, clicking on that hyperlink will show you every tweet that's been tweeted with that hashtag.

Still more hashtags aren't words at all, or at least not per se. For instance, I recently attended the 2011 HR Demo Show, all about human resources technologies. SharedXpertise Media, LLC, the parent organization, was definitely on its game, alerting its tech-savvy attendees to two hashtags associated with the event: #HRDemo and (for concurrent HRO Summits, thrown by SharedXpertise's HRO Today magazine) #HROToday

Hashtags & Hybrid Networking

Why did SharedXpertise announce these hashtags? Well, both provided a way for all tweeting attendees to participate in a parallel, often equally compelling conversation in the Twitterverse. Employment of hashtags helps Twitter exponentially foster networking and the sharing of information at a brick-and-mortar event.

Smart Branding & Piggybacking

Using a hashtag in this way is also an exercise in smart branding, and a physical gathering of likeminded individuals provides fertile ground to plant the beginnings of a new hashtag brand through the cultivation of spontaneous, endorsed partner channels:

At the same event, TalentManagementTech.com (TMT), an online property newly acquired by ShareXpertise, launched and heavily promoted its own hashtag, #TMTech, piggybacking SharedXpertise's other branded, show-related hashtags, as well as other attendees' own branded hashtags (e.g. "#TChat," short for "Talent Chat," the weekly Twitter conversation hosted by Talent Culture) and generic hashtags around which TMT's target audiences congregate and search within Twitter (e.g. #hrtech).

Developing Twitter Clout

Through prolific tweeting at HR Demo, TMT's objective, clearly, was to promote general awareness of itself as an online destination and to attract the attention of its marketplace's leading denizens and thought leaders. By attending several more large HR-related events and employing this hashtag at every turn, with every tweet, TMT will be embracing a solid tactic to expand its sphere of influence on Twitter and thus promote awareness of itself and develop clout—and maybe even "Klout" (see a future blog entry).

Back to My Cat...

To know I was about to pour some for her, did my cat need me to speak the pound sign immediately before milk the other night? No, and in this way, speaking to a cat is different than tweeting to people (or cats). But tweeting is still pretty much like thinking and talking—and, yeah, about being noticed. Once you understand this, watch out: You'll find yourself speaking "#," too.

SEO Is Hard

2011-05-24T07:09:00.000-07:00

Have you ever felt like the world of search engine optimization is an uninviting one, the domain of the techie who bathes daily in a deep pool of seemingly arcane rules inscrutable to just about anyone except his or her fellow techies? Well, guess what: That's kind of true.

Sorry. You might have thought the turn of phrase was going to be that SEO is actually easy to master. But it's not. Maybe you were hoping that a few easily understood secrets would be all you needed to succeed, or that you could just sort of fix your SEO once and then be on your merry way. None of this is the case. SEO is hard.

But this is changing, and it's because search engines are getting smarter. At first, that might seem counterintuitive: If a search engine is smarter, wouldn't the need grow for ever–technically savvier SEO practitioners? Not necessarily—the smarter the search engine becomes, the better able it is interpret, catalogue and rank content without the aid of cues in the computer script.

Academics now freely flout SEO techies' expertise and even see SEO as primarily the domain not of the techie, but of the public relations practitioner, with reputation management and a focus on written content poised to eclipse technical SEO tweaks in their ability to influence search engine rankings. That's probably a bit of hyperbole—maybe even some PR for the PR profession—but the perennial importance of good content (of all kinds), which transcends all but perhaps the most technical of professions, remains one of the biggest factors in SEO.

Sourcing and retaining a long-term partner to develop content of various kinds (e.g. video, audio, written, etc.) is perhaps the single most important move an organization can take to make SEO a fruitful endeavor over the long haul. After all the hard work of technical SEO is conducted, and even as efforts continue not only to evolve a keyword strategy, but also to manage relationships and thus score backlinks from respected sources, the writing, video production, and more still needs to happen—and even if your internal team is strong and your organization's horsepower robust, it might not.

You Have No Fans on Facebook, and Nobody's Following You on Twitter

2011-05-24T06:50:00.000-07:00

Sure, you may have hundreds, even thousands of fans or followers, but your fans on Facebook aren't really your fans, and your followers on Twitter aren't really your followers. It's just too easy to become a fan or to follow online. It they're on your roster, you can rest assured that they're ignoring you unless you have evidence to the contrary. And it won't change till you do something different, engaging and interesting. So drop the fantastical notion that you're a celebrity on Facebook; you're not. And lose the positive paranoia that tells you all your followers on Twitter hang on your every tweet; they don't.

Power Twitter users, with several tens of thousands, or even millions, of followers are probably succeeding at Twitter. But this isn't about them. Say you have 2,500-ish followers. Does it matter? Where did they come from? Did most of them follow you after meeting you? Or did they read just one tweet about a blog post and decide to click on the follow button?

It's too easy to click on that button, and in and of itself, it means nothing. A small, focused following on Twitter, one that's paying attention, is much better than a large following. Each follower is a potential emissary telling others about you. Nurture this following. Make it your core. Then, the organic growth of your followership will be strong, and their connection to you tight.

What about your Facebook fans? Sure, they've been "likes" for a while, but we still like to call them fans. Are they really your fans? Or were they on autopilot one day and just clicked on your like button almost out of habit? I hate to break it to you, but again, it's too easy to click on that button, and your fans aren't your fans, because fans hang on every word and activity of the object of their fandom.

Followers and fans on social media are nothing but static numbers until you do something to prompt those followers and fans to start acting like actual followers and fans. Be interesting and make frequent visits to your profiles a rewarding experience. This means volume of content. It means dedicating a team to the effort. And it means having the patience and stick-to-it-ness to see that effort through.

News Releases Cut Up The Dance Floor

2011-05-10T02:52:00.000-07:00

The slow, inexorable decline of news continues. It's not that, really, but the decline of traditional news reporting as a single-play, profitable endeavor has been undeniable for a long time. That's what people think when they think news: conventional publishing, the advertising model to support it, and the ham-fisted attempts to migrate that model to the Web. Contributing to that decline has been the online environment created by search and social media, and some have surveyed the landscape and called for the death of the news release. But news and the news releases that give rise to it are very much alive, and on search engines and social media, news is cutting up the dance floor as we look for and share information.

What else can we make of the apparent trends reported in a Washington Post article last week looking at social media's impact on the sharing of news online? Google is the 800-pound gorilla on the Internet, sending around 30 percent of traffic to all news sites. And that gorilla has an up-and-coming competitor, Facebook. A large primate feeding every day, all day, on Muscle Milk™ and who knows what else, all in an effort to bulk up and match Google's fighting weight, Facebook sends as much as 8 percent of online traffic to some news sites.

These are all significant numbers, and let's focus on social media for a moment: Any casual or not-so-casual Facebook user can attest that news links are popular attractions. Look in the home feed at any time of the day, and a good half of all status updates come in the form of a comment about a link to some news story. These typically draw conversations, and you want people talking about your news.

Does this appetite for news mean people are hungry for news releases? Certainly not, if those news releases are stuffy, boring affairs intended solely for the press. But news releases aren't that anymore, and notice that lots of people now call it a news release, not a press release.

Business Wire says making news releases ready for social media and search engines goes a long way in helping to spread your news. The problem is that, even now, few folks are doing so. Applying SEO to a news release is a subject well covered, and yet, "Only 18 Percent of News Release Headlines Are Optimized For SEO," according to a study reported by Business Insider seven months ago, when mainstream efforts to capitalize on the combination of news releases and social media had just gotten underway -- e.g. PitchEngine's launch of an app to place newsrooms on Facebook.

News itself is all around, and just like rock 'n' roll, it will never die. That's a cliché worth repeating, and news, as a currency, remains the same. Make your news releases interesting, findable and shareable. We humans have a tendency to search for interesting information, and once we find it, we have a propensity to share.

Do You Want to Strengthen Your Social Media Relationships? Meet Your Contacts in Person

2010-12-21T06:26:00.001-08:00

Some of your business relationships may develop solely through social media; most of the time, however, meaningful engagement in social media doesn't happen in social media alone, but when you participate eagerly in extra–social media activities -- where you run a good chance of meeting your social media contacts in person and forging the kind of long-term relationships that yield good business.

Fortunately, you enjoy a wide berth in how you wish to go about combining your social media participation with your off-line networking: Because different social media channels facilitate face-to-face follow-up differently, you have options to fit your style. The possibilities are many, and social media is bigger than the big three social media destinations, but to keep this blog entry from growing too long, we'll cover just these three.

Facebook

Facebook features a constellation of opportunities to interact. From commenting continually, to sharing all manner of media with your contacts, you benefit from a robust baseline opportunity to interact, and through an interface that is highly intuitive even to the uninitiated. (The greater challenge on Facebook, in fact, is not finding ways to interact, but avoiding too much interaction.)

As you delve ever deeper into the tool, the social nature of Facebook takes on several dimensions and grows increasingly dynamic. And with this multidimensional, increasingly dynamic interactivity grow the odds that someone, somewhere, who is in need of sitting down for the purposes of discussing business with someone like you, will ask to do just that -- with you.

Twitter

Because Facebook is already conducive to easy-to-grasp interactivity, some may find it better-suited than Twitter to eventually meeting social media contacts off-line. But even Twitter, with all its abbreviations and shortcuts -- arcane knowledge to the newbie -- complements off-line networking and prospecting; in fact, used properly and among peers equally savvy in the use of social media, Twitter networking is indispensable to people relations, actually enhancing off-line activity with online goings-on running parallel to the off-line experience.

LinkedIn

Do Facebook and Twitter still scare you? Does the thought of immersing yourself in their environments, let alone finding yourself face-to-face with your resulting contacts, make you feel awkward, even kind of funny and weird inside? Then start by using LinkedIn to combine your online presence with your off-line activity, whether that be networking, one-to-one prospecting or something else related.

I'm all about LinkedIn, and you should be, too. Sure, LinkedIn enables you to build a social media–enabled, newfangled Rolodex. In and of itself, that is boring, but thankfully, the functionality of LinkedIn extends well beyond access to information on the professional background of your contacts. Through LinkedIn groups, especially regional groups, you can find teeming clusters of networking professionals who meet in person on a regular basis.

Just conduct an advanced search of LinkedIn groups to find what you're looking for and request to join the groups that make the most sense for you. Once a member of the group, you'll have the option of receiving daily or weekly e-mails that compile the group's activity -- which, typically, will include posts about upcoming networking events.

Exercising Cross-pollination

Are you feeling enterprising, maybe even brave? For the purposes of growing their numbers, most communities that combine their online presence with off-line activity combine their use of more than one social media networks, as well. An effective networking-focused LinkedIn group, for instance, will encourage members to follow the group's Twitter profile so that they may receive quickly digestible updates regarding networking events, etc. It's just one of myriad ways that the technologically literate cross-pollinate between social media networks and grow their sphere of influence both online and off-line.

Don't Like Twitter, But Like Texting? Then Tweet Like You Text

2010-12-16T05:54:00.001-08:00

Yesterday, I read an article on how the Chinese are creating their own version of Twitter. Actually, I learned of the story by browsing a snarky website, which linked to the article about the Chinese version of Twitter via snarky anchor text: "Chinese figure out way to make Twitter even more boring."

The notion that Twitter is boring intrigued me, but before I even had a chance to digest the thought, the snark reared its head again, this time during today's morning drive. Said the announcer reading the script of a radio advertisement, "Did you ever think 140 characters could make your friends seem so boring?"

All this snark got me to thinking:

Yes, especially for the uninitiated, Twitter can be boring. But do we get bored texting? Typically, no -- at least for me, texting can be engrossing, even time-wasting. With the right "textee," I rarely get bored. Texts can be downright entertaining.

Maybe there's a solution here. Are you having trouble "getting into" Twitter? Are you having trouble "feeling it"? Well, Twitter gives you 140 characters, just like Short Message Service (SMS text) does, but with a bunch of bells and whistles. If you like texting, pretend you're texting on Twitter. See what happens. Actually, let me know what happens. Let me know if it helps you to like Twitter, or if it does nothing. I'm curious.

The Business Card Is Dead

2010-03-29T04:42:00.000-07:00

Long live contact information.

Over the past few weeks, at more than one business presentation and network mixer—including #SMCNH (Social Media Club New Hampshire), #SMBNH (Social Media Breakfast New Hampshire), #mtosummit (MTO Summit) and others—more than one professional greeted my request for his or her business card with the response that he or she didn't have one, but "it doesn't really matter. We'll just follow each other on Twitter and connect on LinkedIn. What's your name? Mine's..." These professionals' heads then turned downward as they buried themselves in their BlackBerry or iPhone or Android or whatever and looked for me online—right there, on the spot.

What? At some of these gatherings, as I proceeded to look at my nametag and my newfound contact's, I recalled that event staff had encouraged us to include our Twitter user names on them. But even at the events where our Twitter handles were not displaying on our nametags, early adopters everywhere were eschewing the business card, instead going straight for the social media site or installed mobile application of their choice, either to connect or to record my contact information. As I handed these folks my business card, a feeling of slight embarrassment replaced the feeling of pride that has usually accompanied the notion that, "Hey, I have an official business card to share with you."

Of all the holdovers from the days of hard copy marketing collateral, the business card has seemed ironclad, its domain sacred and impenetrable by the otherwise unstoppable march of technology. "People will always trade business cards" we've all heard, and even now, rarely will someone say the business card is no longer a necessity. But the business card as we know it is dying. No longer a multipurpose tool, more and more its role is becoming relegated. More and more, the business card is becoming a statement of brand just as easily expressed elsewhere, and the contact information traditionally found on it is now available just as readily (and more easily stored and remembered) elsewhere, as well.

Sure, only those on the cutting edge of social media attended some of these events, but even so, the trend away from hard copy business cards is undeniable. Mobile technology is driving this change, and while many may rue the business card's demise and the loss of the tangible—count me among the Luddites in this matter—the alternative is in fact preferable; the easy exchange and storage of contact information has always been the primary purpose of the business card, and technology has rendered the traditional business card no longer the easiest way to exchange and store contact information. It's as simple as that.

For instance, savvy readers may already know of the iPhone Business Card for ActiveRain:

Another is Catcher in the Sky's Name Catcher:

Applications such as these facilitate the exchange of information during the initial business encounter. With them, the process is often to take a new contact's photo and then record the associated phone number, e-mail address, Twitter user name, LinkedIn profile URL, blog address, pertinent notes about the first meeting, and more into a dynamic, searchable and Web-enabled interface, usable whenever you find a need to get in touch with that person. With a hard copy business card, you must remember and find the time to record and store all the typically handwritten information later. Unless you're extremely organized, that can be the end of it, and unless the data is tailored for mobile technology, that information can be challenging (or just a plain old nuisance) to retrieve later.

Technology's battalions have exploited the old world's latest weak spot. The next time you go to an event where technology types congregate, see for yourself. As you proceed to obtain new contacts' information, take note of their attitudes toward business cards. Whether they're using a BlackBerrry or iPhone or Android or whatever, their responses may lead you to conclude as I have.

Re-tweets: Bigger Is Better—Three Ways to Get Re-Tweeted by Tweeters Who Matter Most

2010-03-24T16:31:00.000-07:00

Yes, it's true, and for anyone who makes due with small re-tweets, I hate to be the bearer of bad news: If you haven't got a big re-tweet, any re-tweet will do, but bigger is better, and Twitter users everywhere ought to be vying for that big re-tweet. Why? A big re-tweet brings with it big visibility, and big visibility brings with it success on Twitter—but only when developed and cultivated in a methodical way. In other words, you need to know how to use that big re-tweet, or it'll do little for you. The consolation is this: That big re-tweet is anything but complicated to get. Just provide the valuable information (whether it be your own or someone else's) and sprinkle it with wisdom. Oh, and make sure you're in the right place at the right time.

Last week, yours truly lived a mini case study in what the big re-tweet is like. About a month ago, I joined the Twitter list of SmartBrief on Social Media, an aggregator of information pertaining to search and social media. SmartBrief distributes its e-mail newsletter daily to thousands. Earlier that day, I had seen an article at MediaPost Blogs that asked whether or not B2B companies ought to embrace social media in 2010. I thought this would be useful for my followers to see, so I tweeted a link to the article and tied the notion to the trade show industry.

Here's the original tweet:

brentskinner "Will B2B Companies Embrace Social Media in 2010?" http://bit.ly/cQ7uxp Well, trade show producers should. #mtosummit

Notice that my tweet happened to include the MTO Summit's Twitter hashtag. It did so because I wanted my fellow attendees at MTO Summit to read the linked article. My hope was that as many of them would agree: Yes, the trade show industry indeed ought to embrace social media in 2010. It's a reasonable statement highly relevant to their industry—the stuff of excellent tweets, actually.

Well, imagine my surprise (and elation) when SmartBrief on Social Media noticed my tweet and not only re-tweeted me, but also featured me as the day's "Big Re-Tweet" in its afternoon e-mail distribution. Here's the publication's re-tweet of me, as it appeared on Twitter itself:

sbosm @brentskinner is the man of the hour -- and the #ireadsbosm big retweet of the day!

And here's the blurb that appeared in the e-mail newsletter:

RT @brentskinner "Will B2B Companies Embrace Social Media in 2010?" http://bit.ly/cQ7uxp Well, trade show producers should.

…which is the language of the publication's actual re-tweet, interestingly.

Thousands probably saw the re-tweet and the word of it in the e-mail newsletter, and in a methodical way I went about making the big re-tweet work for me—following the advice I shared with you a few paragraphs ago.

First, by encouraging a handful of my closest, most trusted and best-connected followers to re-tweet the re-tweet, I effectively chased what I like to call the long tail of social media chatter. Would I have liked to do more? Sure, but I worked with the bandwidth I had that day. Additionally, I forwarded the e-mail to as many of my hottest prospects as I could think of, and in many cases, doing so reignited exciting conversations regarding deals. By at once playing the role of information curator and wisdom-sharer with one tweet that day, I capitalized on the big re-tweet in order to take a critical step in establishing myself as a thought leader in my field and as a curator of especially useful information in the Twitterverse itself.

Much of this might seem boastful, but in no way am I special. I simply worked the online ecosystem, and so can you. In fact, following are three simple tactics anyone with good ideas and tenacity can employ to get that big re-tweet that'll go a long way in getting them big results on Twitter:

1) Use hashtags liberally: Capitalize on hashtags to get your ideas in front of the Twitter users following the subject matter related to your expertise. Share your wisdom with these ad hoc communities, which display great fluidity. Some, such as #publicrelations, have great staying power; others, such as those forming around a trade show or networking event (e.g,, #mtosummit), can form quickly and organically, swell, and then, eventually, dwindle. Either kind is of great value—you never know when a key influencer will give you the big re-tweet.

2) Join lists: Created by influential thought leaders or by publications, lists automatically place your tweets on the radar of the list's creator and everyone on it. Once you tweet something perceived by that community as being of note, you may draw the big re-tweet. Several weeks ago, for instance, I joined SmartBrief on Social Media's list by following the publication's instructions to do so—i.e., by including the hashtag of #ireadsbosm in a tweet. This alerted the publication to my desire to be added to its list's roster, and being on that radar placed all my tweets on this influential publication's radar—hence, that big re-tweet.

3) Re-tweet notable tweeters: It may seem unseemly, but it isn't if you do it tactfully and mean it. Just refrain from re-tweeting others will-nilly and be sure to include your own nugget of wisdom, thus adding to the quality of the conversation. The powerful re-tweeted person's followers may very well notice your tweet, re-tweet it, and even follow you. And if that person's followers comprise your target market, you've gotten that much closer to new business.

Search Did Not Kill the Radio Star

2010-03-17T10:56:00.000-07:00

It helped the radio star, actually -- a lot.

Think about radio advertisements. We've all heard them. Plenty of them try to be funny, probably a conscious decision on the advertiser's to make the message in some way memorable. I'm sure just about all of us laugh at some of them, anyway. Many radio advertisements are musical, as well, and I'm sure just about all of us can sing a popular local advertiser's radio jingle. Car dealerships have some of the best (and worst -- just sayin').

But what good is all the music and humor when most of us are driving as we hear these ads? We have no safe and convenient way, really, of jotting down the number; we're trying to drive, for crying out loud! For instance, I don't even attempt to write a note to myself. That would be dangerous. Put another way, radio advertisers ought to forget about me (and other potential customers) remembering to enter the brand name into a search engine later.

What I occasionally do try, however, is to punch in and dial the 800 number as I keep one hand on the steering wheel. I always hang up before someone answers, always intending to give the number, now in my call log, another try once I'm in a place to think about possibly making the purchase or learning more -- e.g., when I'm no longer driving. And almost always, by the time I get to that point, I've forgotten what the 800 number was for -- or that I'd even planned to call it later.

The circumstances beg the question: What good is a fantastic radio advertisement if the potential customer won't even think to look for the brand name online later?

Well, the question is partially legitimate, but partially based on a false premise, as well. Potential customers probably won't remember the name of the company in the advertisement they heard as they drove to work, but if they later need what that company sells and search for the keyword phrase associated with that need, they'll see the search-optimized company's brand name toward the top of the first SERP of a non-branded natural search, and the memory of the funny ad or the catchy jingle will then go far in sealing the deal.

The artificial intelligence driving mobile technology development is addressing many of these issues, of course, but the technology itself is largely not there, and presently, consumers' adoption of it is nowhere near where it needs to be to make a measurable difference, anyway. In a few short years that may change, but in the meantime, search remains the king that did not kill the radio star.

Twitter Is for People Relations

2010-02-23T16:04:00.000-08:00

Put differently, Twitter is for networking*.

This might prompt you to respond, "Tell me something I haven't already heard." You might even say, "Oh, and please spare me the buzz by actually explaining how I can use Twitter to network. I've heard this everywhere. But never, it seems, does anyone back up the claim with an explanation or how-to. Please explain! I need a how-to!"

I used to be this way. Can you believe it? Yes, I was just like you. Twitter seemed inane, something I begrudgingly paid attention to only because something deep down inside told me if I didn't, I'd be in deep trouble.

But I've since figured out something fundamental to Twitter and all of social media: Social media complements brick-and-mortar relationships and the brick-and-mortar events that give rise to them. And, occasionally, social media can be the starting point of a relationship. In fact, the process is anything but linear; the two scenarios coexist. Feeding off each other as circumstances evolve, they ebb and flow continually, and either can be the starting point from which the other stems. Let me explain.

If you're reading this, you may be an entrepreneur of sorts, perhaps even self-employed. That's great. So am I, and as a self-employed person, I urge you to fill your schedule with a slew of brick-and-mortar events. Attend at least two per week. I prefer learning-style events to simple mixers, but that's just me. I just find that learning events tend to provide a more intuitive entrée to thoughtful conversation.

Whatever your event of choice, resist the temptation to stay at home or at the office (or at both, if they happen to be one and the same). Whatever you do, refrain from remaining in front of the computer all day long, catering to clients' every whim. Yes, clients are your most important asset, but don't let them keep you from the all-important activities that bring in new business. You're like a shark, which needs to keep moving to breathe. Breathing is important, and to breathe in business, you need to keep moving.

Press the flesh. If only for the networking opportunities, these occasions are the very building blocks of business-building. Ideas will come to you as you shake the hands of and listen to speakers at the top of their game share the inner workings of that game of theirs. You'll return to your clients energized and full of inspiration. Isn't that what any client worth having wants?

And while you're at those events, don't forget to use Twitter to network.

OK, here comes that how-to part of all this. ...

Earlier this month, I attended LaunchCamp at Microsoft's fittingly named NERD Center in Cambridge, Mass. A highly interactive event of the highest order, LaunchCamp explored the landscape of new online tools and their utility to burgeoning start-ups.

Did I shake as many hands as I could? Of course I did. But pressing the flesh is different nowadays. Sure, shaking hands in person will always make an impression, and I did plenty of that; we'll always do plenty of that. But social media enabled me to press the flesh online, too, and by doing so, I was able to accentuate every subsequent in-person hand-shaking moment.

Most forward-thinking events have a Twitter hashtag, a series of letters preceded by the pound sign (#). For LaunchCamp, the hashtag was #LaunchCamp. By including this hashtag with every one of my tweets pertaining to the day's activity, I was able to make my thoughts easily viewable to all in attendance, and by searching this same hashtag, I was able to follow all other attendees' event-related tweets, as well.

How did I make these capabilities work for me? I joined the many others in attendance who tweeted on the many ideas that speakers were presenting. A parallel, online conversation developed that was nearly as compelling as the brick-and-mortar's. As a fellow attendee, I was able to establish my own modest level of thought leadership among attendees. Others did so, as well, and people replied to me and others.

In between sessions, we all shook hands and established the foundations for post-event discussions on collaboration and…wait for it…new business.

So, Twitter is for networking. But don't just jump into Twitter without a plan. Even if the plan is as simple as making sure to tweet during an event you're attending and remembering to include the event's hashtag with every tweet, you'll be harnessing the power of social media as a people relations tool.

*By the way, I have Ari Herzog (@ariherzog) to thank for alerting me to the term "people relations," which blogger David Mullen (@dmullen) coined a couple years ago. At a recent Social Media Breakfast New Hampshire (#smbnh), Ari and I had a chance to chat, observing that public relations is really people relations, and that social media is a facilitator of it. There's more to this, actually, which I plan to cover in upcoming posts. For instance, business networking is probably the simplest form of public relations -- I mean, people relations. Stay tuned.

Seed the Net and Await a Harvest

2010-02-20T14:42:00.001-08:00

The following news clip features identity theft prevention expert Robert Siciliano, a longtime client of mine, discussing the dangers of identity theft posed by Skype.

By the way, did you notice, just above the clip, that I immediately preceded Robert's name with his primary keyword phrase? I did so purposely. Just now, I've again contributed to his natural search engine presence (a.k.a. organic SEO). And it's how Robert and I built his online identity (no pun intended...) over several years -- to the point that the print and television news media now call him when they need an expert on identity theft prevention. Because he's easy to find and highly relevant, there's no high-priced publicist making outgoing calls for Robert; he doesn't need one.

Last week, a SearchInsider article shared data revealing the power of natural search traffic. The full article is jam-packed with information, but if you don't have the time to read it, here's the most important piece of information: An iCrossing study on natural search has found that sites receive more than 95 percent "of all their non-branded natural search traffic from page-one results pages across all three major engines. The data included 8.9 million queries sampled over nine months, representing 10 enterprise-level Web sites in many different diverse verticals."

I'll translate that for you. They're talking about keyword phrases that is not necessarily tied to your brand language. Think of all the keyword phrases you would like people to see you associated with in the search engines. Some of it might overlap with your brand language, but there's no necessary linkage. These are the keyword phrases of yours that would have counted if your own website had been included in iCrossing's study.

Now, what if you took it a step further? What if you were to integrally and purposely associate your primary keyword phrase with your brand language? This is what Robert and I did, and we proceeded to seed the net relentlessly with this language. The harvests have been bountiful. The news media now reach out to Robert first, not the other way around.

Now that's pull-marketing. And you can do it, too.

Caffeine: Do You Really Need It?

2009-08-19T08:33:00.000-07:00

Have you heard of caffeine? I know that I have.

Many of us think we need caffeine; some of us indeed do. That's why it's in coffee, that thing the jet-setting among us purchase for $2 or more every morning. For the same reasons, caffeine is in those carbonated beverages that some of us drink in the afternoon because we again need a caffeine fix and realize those funny ads about those kinds of drinks aren't too far off the mark.

But have you heard that Google thinks it needs Caffeine, too? (That, by the way, is Caffeine as a proper noun, baby.) In its continual effort to better itself by improving the accuracy of its search engine technology, Google is rolling out the biggest update to its indexing criteria since Jagger in 2007. Go here for a good rundown of the changes Caffeine apparently will bring. The Google Blog talks about Caffeine, too, and Google is even letting you test out Caffeine and provide feedback.

And I encourage SEO and SEM people everywhere to refrain from providing Google with any feedback. No, really. OK, that was meant to be humorous, but not at the expense of being at least partially serious. Don't help them figure out how to thwart organic SEO efforts.

Is that paranoid? Maybe. But how good is the organic search engine optimization industry for Google's Pay-Per-Click revenue stream? We don't really know. Even so, it's probably safe to say Google itself would be just as happy without this industry revolving around it. Sure, all the attention has played its role in making Google a household brand name, but the organic SEO industry hasn't exactly added to Google's bottom line. As more and more companies figure out that they can produce more and more content to please Google's spiders and thus appear in the first search engine results page (SERP), a major pillar of Google's revenue stream, premium placement on the first page of search for a premium price (i.e., PPC), begins to appear irrelevant. Not that PPC is entirely irrelevant -- but it's not like its essential, either.

Google has plenty of other reasons, of course, to evolve its search engine technology. I won't go into all those in this post except to say social media is a big one. But nobody should be surprised that one of the changes Caffeine brings, apparently, is a continuation of Google's efforts to individualize search engine result pages (SERPs) for every user. Taken to its logical conclusion, this march toward individualization fundamentally alters the dynamics and meaning of page rank, and the attendant conjecture within the search engine marketing community has been, well, spirited. Some suspect that Google may be gaming its own system to favor PPC. And why wouldn't Google do this? The potential attrition in PPC revenue because of SEM dollars instead going to organic SEO firms is a clear and present danger to Google.

Fortunately, spirited competition may be at hand among the major search engines, and it might yield viable alternatives that would be welcome any time now. This is the last thing Google probably wants, but the company may finally have brought this upon itself. I speak of Bing, which is already gaining traction among SEM types. In my next post, I'll share my thoughts on how Bing might take advantage of the growing discontent.

Nichey Nichey, Bing Bing

2009-08-18T07:09:00.000-07:00

Savvy readers will recall that Google itself explored ways to work with Yahoo! some 10 years back. With the recent partnering of Bing and Yahoo!, is Microsoft taking a cue from Google's own playbook in a bid to leapfrog Larry Page and Sergey Brin's brainchild to become king of the search engine marketplace? Or are the designs humbler, saner?

The answers are unclear. But let's look at where search is today, now that the two search engines whose names aren't Google have joined forces.

News this week indicates that even search engine users Bing and Yahoo! may call their own use Google more, according to research from comScore. This amounts to as much as three-fifths of the time. Clearly, then, any upstart that wishes to become a long-term force in search has an uphill battle ahead. This, we know. It's cliche, and everyone says so. But what will that battle entail? What are they fighting for? A niche is what I say. The real mission for Bing-Yahoo! is that they must identify and target a niche of search engine users to wine and dine over time. And it might not even take that much time.

At first blush, this isn't exactly flattering for their alliance, but a huge opportunity may be at hand. Does niche mean small, for instance? Not necessarily -- stay tuned for more blog entries about this.

PodCamp Boston -- Kind of Like Woodstock, but for Social Media

2009-08-10T06:48:00.001-07:00

Woodstock may have been three days of peace and love 40 years ago, but it had nothing on what I experienced less than 40 hours ago. Subtract the mud sliding and the loud music*, keep almost everything else, add some uber-smart businesspeople and academics with cutting-edge ideas on social media and the Web, and you'd have a pretty accurate rendition of PodCamp Boston**, the event I attended this past weekend.

PodCamp was everything I expected it to be when it comes to social media -- and many other things I didn't anticipate at all. At Woodstock, kids from all walks of life descended upon a small town to share a passion for music and cultural change; at PodCamp, businesspeople, academics and others descended upon the UMASS Boston Campus to share their passion for social media and the change it fosters in business and in daily lives. Hard-core entrepreneurs, "solopreneurs" and well-sorted corporatists shared space and ideas with intensely dedicated "social-preneurs," idealists, realists and eternal optimists alike. The unofficial goal seemed to be to understand each other and to reach a common understanding regarding this newfangled social media we find ourselves using every day. (Common understanding -- wasn't this, as well, an idea from the Age of Aquarius?)

Because of PodCamp, I've reached a few conclusions regarding social media, how it affects your business, and how you might best use it. Actually, let's just call them conclusions in progress. Nevertheless, I can't wait to share these ideas with you all. Stay tuned.

*Even so, I did see an impromptu game of frisbee form outside, and at one point, someone vocalized some rapper beats over the PA system.
**Oh, and by the way, unlike Woodstock, parking at PodCamp Boston was orderly and easy -- and even free on the second day of the event.

Twitter, Meet the Upside-Down Pyramid…Sort Of

2009-07-17T09:57:00.000-07:00

You ought to be inverting your tweets. This will make sense shortly. Read on.

The hallmark of informative writing is the inverted pyramid. Think about walking into a bona fide Egyptian pyramid. I've never been inside one myself; maybe you have. But I do know that no real, live pyramid is inverted. The fattest part, the footprint, is at the bottom, flush with the ground. And you probably have to climb a musty, ancient stairwell to get to the top. That's what I'm guessing, anyway. As I said, I've never been inside one myself.

But where's the top of the figurative pyramid when you're reading a news release, the mainstay of informative writing? That's right. The top is at the bottom. When we read, we read from top to bottom, and the most -- and most important -- information appears at the top of this upside-down pyramid, also called the inverted pyramid. Skillful writers can stuff that info into the first sentence, even. This way, if you're the reader, you're sure to learn everything essential in the first paragraph, and if you're the writer, you've imparted the gist of your message in the space where your audience is most likely to pay attention. And if the lead paragraph compels you to do so, as the reader you have the option to climb down into the rest of the news release, just like you have the option to climb to the top of a real pyramid if you are so inclined.

Sure, the analogy is rough. In a real pyramid, for instance, curiosity might compel you to climb to the top regardless of what's at the bottom. I don't know what's inside the fattest part of a real pyramid -- perhaps nothing of note. But the fact remains that you must first enter the fattest part of the pyramid before you can get to the tip, and the same goes when you begin to read a news release.

Take stock of the inverted pyramid's utility, for doing so will help you to write more effectively online. A well-put-together online news release, for example, contains many of its most important keywords in the very first few lines -- again, the fattest part of the inverted pyramid. These very first few lines, in turn, display directly underneath the news release's headline (another critical component) on a SERP (search engine results page).

Put another way, people aren't the only ones who best pay attention to and digest information presented in the inverted pyramid format.

But how do these concepts possibly apply to Twitter? Well, I recently read an article that shares several ideas on how to write tweets, and when it comes to Twitter SEO, one of these ideas cuts to the core of issue: your tweets' visibility online. To squeeze the most possible organic SEO out of your tweets, you must write them as tiny inverted pyramids of information. Include the keywords up front, within the first 30 characters or so, because when search engines index your tweets, these are the characters that will appear on the SERP.

Where, by the way, does this leave shortened URLs, the very basis of many tweets and arguably just as important as a tweet's original content? Place them at the end of a tweet. That's what I do, and this means my tweets take on the form of not just one pyramid, but two: an upside-down pyramid at the beginning joined at its tip to that of a right-side up pyramid at the end.

Yes, that's all pretty complex for a mere 140 characters.

But with just 140 characters at your disposal, do you really need to think about capturing the reader's attention before those 140 characters are up? Shouldn't even the most boring tweet still command some attention simply because it's only 140 characters? Conversely, shouldn't it take at least 140 characters to get someone's attention in the first place?

Yes and no. It almost seems pathetic and silly, the ultimate indictment of our ever-shortening attention spans. And it would be, except that the "reader" in this instance is a search engine, where a large population of your potential followers will learn of your tweets' very existence, let alone take interest in your micro blogging. In key ways, this makes the search engine your gateway audience, and now that Google has announced plans to make real-time search a reality, the time has come to invert your tweets and make them search engine–friendly.

Ongoing Changes to the Blog Color Scheme

2009-06-12T04:29:00.000-07:00

If you're visiting this blog right now, you might be encountering difficulty reading some of the text that displays in the right-hand column. We're still tinkering with the new design and its attendant color scheme. Stay tuned for legible text in the very near future. ...

SEM feeds social media activity that leads to leads

2009-06-05T08:51:00.000-07:00

Last week, we looked at how search engine marketing (SEM) leads not only to good search engine optimization (SEO), but also to a Twitter frenzy. But can activity in social media lead to, well, leads -- and closed sales, for that matter? Yes.

Forty-eight percent of businesses have generated qualified leads by utilizing social media, according to a survey of 880 marketing professionals whose responses are compiled in the Social Media Marketing Industry Report. Presented at Social Media Success Summit 2009, this white paper by business research expert Michael Stelzner also reveals that 35 percent of these same participants have witnessed social media marketing closing sales for their business.

The report itself includes a great deal of data on who's using social media and the results they're seeing. For those in talent management, we've already established that TMT's approach to SEM can provide a big boost to a company's SEO, which runs a high likelihood of inspiring a flurry of activity on social media sites such as Twitter. All that's necessary is a presence on social media in the first place.

Get found when you're down

2008-11-12T04:29:00.000-08:00

Just yesterday, the stock market dipped again. You don't need me to tell you this. Even so, I just did. But I want to get it out there that I know you don't need me to.

It's interesting. Given the plunges of Biblical proportions that occurred last month, yesterday's drop didn't seem that bad. Nevertheless, people are hurting, wondering where the economy might be headed, hoping that the destination isn't what it seems.

But here's why I'm telling you all this:

We who operate under the broad umbrella of search engine marketing can take solace. New research strongly suggests that SEM might be the sweet spot poised to weather the gathering economic storm largely unscathed.

Amid adverse economic conditions, SEM is gaining in popularity among businesses seeking an online marketing method that yields "measurable returns," reports Zero Strategy, which cites an ongoing study into the matter by Sempo UK. Natural listings receive the majority of clicks in the search ecosystem, with more than 80 percent of all activity occurring in the natural search space, according to Conductor, Inc., whose recently announced research into Fortune 500 firms revealed that less than 30 percent register any presence in natural search.

In other words, we're in that sweet spot I just mentioned. Companies of all kinds want to try SEM as a marketing tactic at a time when their accountants are scruitinizing the books. This is good news. It means they think their accountants will like the idea. And, with all those large companies failing to take full advantage of natural search, the opportunity is there for smaller players to absorb the real estate for themselves, under the radar.

Plenty of aspiring thought leaders can use natural search to their advantage, as well. A colleague of mine, Susan Friedmann, does so herself. She also hosts her own online radio show. Called "Riches in Niches Radio." Susan's show airs every other Tuesday, at 8pm EST, on wsRadio.com. Just recently, her guest discussed how she harnessed the power of natural search to catapult her own business into the limelight. You may listen to the recording simply clicking on part one and part two, both archived mp3 files.

Web 0.0

2008-11-04T03:44:00.001-08:00

Before Web 1.0 and Web 2.0 entered the lexicon, and before talk surfaced of Web 3.0, we lived in a Web-free world, a world worlds apart from our world today.

During Web 0.0, the Web was only an Internet, and without the pretty pictures, fancy functionalities and august applications. Nobody talked about this Internet. Normal people didn't talk about it, anyway. Most didn't even know about it. The vast majority of us interacted face-to-face or via phones (many of which sported rotary dials). Truckers and other cool people used CB radios. Only geeks and the military found themselves interacting via electronic mail with others from disparate, sometimes remote locations, and only geeks and the military would have understood their lot in this way.

The Internet of yore was serious, solely for the conducting of serious business. And that serious business wasn't even business; it was serious scientific research and the serious matter of national security, both facilitated by real-time communication. Life was slower for everyone else, who also went about their business, commerce or personal, in real-time, but didn't know it was in real-time, or off-line, even though it was.

Sit there. Imagine what this world must have been like. If you're old enough, conserve those creative juices and simply remember. Civilization still managed to advance by leaps and bounds over the many years that predated the Web, and progress progressed at a breakneck pace for the many more years that predated the Internet. We don't need the Web, but it's a blessing to have.

As counterintuitive as it may seem, the Web is becoming more and more like Web 0.0. It's growing ever more organic and natural. Organic is a buzzword, of course, and natural is one of those empty descriptors that annoy professional writers. What I mean is the Web is trying to get back to Web 0.0, but with a twist. Many-to-many communication is slowly but surely achieving the same fluidity that one-to-one communication has always enjoyed without the aid of high technology. The Web is growing ever more efficient.

Think of interaction without the interference of high-tech media. It's natural and effortless. It's organic. Interaction in a Web 0.0 world -- which still exists, by the way -- is efficient, albeit archaic and constrained by inherent limitations of logistics. But the Web has limitations, too: the limitations of technology. As we've striven to render Web 1.0, Web 2.0 and beyond as Web 0.0 as possible, we've been painfully aware of these limitations.

And that's the point. In everything we do online, we pine for the Web to be as natural, effortless and organic as Web 0.0 has always been, but without the limitations that led great minds to lay the groundwork for the Web in the first place. We search for the efficiency we enjoy when we share dinner and a conversation with a friend or colleague, but on a grand scale and with the speed that technology allows.

In our quest to get back to a Web 0.0 world, we look for it within the Web. In our attempt to communicate ever more efficiently online, we create Web 0.0 redux.

Circumvent the news media

2008-05-06T18:50:00.000-07:00

Many think of PR as MR—i.e., media relations, and by that, they're thinking of relations with the news media. They're thinking of publicity, really. And this is an attitude that existed when I first entered the business in the late ‘90s, and certainly a long time before that. Furthermore, news media relations is but one piece of the public relations puzzle. So why is it that so many think public relations is at once synonymous with and nothing more than the practice of trying to get publicity?

The problem is that the two were functionally one and the same for a long time. Why? Until recently, the prevailing vehicle for PR practitioners to reach their many publics with a message was the news media, the information brokers and middlemen of communication. And, so, the PR industry built an empire around relationships with these information brokers, and to this day this empire holds tremendous cache in the minds of clients who still see the news media through the lens of awe. Think Walter Cronkite. Think "The Tonight Show." You understand now, don't you? These are icons. They command reverence. Clients want to get on these shows. The PR industry has sold itself well.

But these shows don't deserve all your energy (a highly devoted portion of it, just not all). Any business can now reach its target markets directly. It's just not as sexy. Or is it? Well, that depends on who you ask.

Although the ideas of "getting ink" and "shooting b-roll" are sexy and enamor people with the notion of PR, Web 2.0 is in fact sexier to the person who practices public relations. After all, who in this business wouldn't want to circumvent the news media entirely to reach target audiences directly with unfiltered, highly targeted messages? Not only that, but these target audiences are apt to believe your communication just as much as they would if they were to read it in the paper, hear it on the radio, or see it on television.

I saw evidence for this in my own research while in graduate school. And I'm seeing it now, in practice. I'll talk about all that some more next time. For now, suffice it to say that you used to have to rely on the brand name of a traditional news media outlet to carry your client's brand (or your own brand, if you're doing this yourself) across the finish line; in the new environment, you can take the brand of yourself or client, and rely quite a bit on just that.

Plaster yourself all over the Web with Web 2.0

2008-05-05T04:38:00.000-07:00

I won't burden my readers with too many details of the Sunday morning traffic jam I encountered yesterday. Yes, I just wrote Sunday morning. Let's just say one of the two major thruways to Massachusetts from Central South New Hampshire had transformed into a parking lot at a key intersection of highways south of the state border. I use that term, "parking lot," literally: Cars were parked. The guy in front of me opened his door and walked out into the median to survey the situation. The guy in front of him did likewise. They shook hands. I didn't know they knew each other. Maybe they didn't, but I joined them, and we tailgated.

No, we didn't tailgate. I also just lied about joining them. But you get the point, I did get out of my car, and the standstill did last a good 25 minutes. Fortunately, this wasn't long enough to keep me from arriving in Cambridge, Mass., in time for the day's festivities at the Branding & Promotion Lab, an installment in a series of events that the National Speakers Association has produced this year to present ideas on how professional speakers can, well, brand and promote themselves.

A longtime colleague of mine (note: link includes automatic sound generation) was there to give a presentation on his phenomenal success in regularly attracting major news media hits. I was there to co-present, and took the stage at about 10am to share my thoughts on how professional speakers can post high-quality content online to plaster themselves all over the search engine pages, and how this can, in turn, be a powerful pull-marketing tactic to win business.

Later this week I'll share more on the concept of a direct-to-consumer news release campaign, a simple yet effective approach to public relations online that often achieves these very objectives. I'll also take the 50,000-foot view of news media relations vs. public relations. Yes, they're different, and this fact speaks volumes about just about anyone's PR objectives online.

Grab the microphone, or blog?

2008-05-03T20:37:00.000-07:00

About a week and a half ago I went to an alumni event at the Boston University College of Communication (COM). Being a graduate of the school and member of its adjunct faculty, I figured I'd better make an appearance, maybe even do some networking. And it wasn't just any COM alumni event, anyway; it was the mother of all COM alumni events, a celebration of 60 years.

"Sixty years of what?" you ask. Sixty years of the world's first graduate degree program in public relations, that's what. You see, COM is the place where that happened, and the main attraction at the event, a spirited debate by a panel of distinguished alumni, quickly justified the reasons why we COM alumni venerate our school with such gusto.

A crowd of nearly 200 gathered to listen to the panel contemplate the event's title: "Progress and Public Relations: A Look at Where We've Been and Where We're Going." The panel's very composition, a coterie of industry luminaries, screamed the depth of COM's longtime influence on the profession of public relations:

Harold Burson, founder of PR powerhouse Burson-Marsteller and inspiration for the honorary Chair of Public Relations in his name established at COM in 2002

Carol Cone (COM '78), chairman and founder of Cone Communications, Inc. and pioneer in the cause of Cause Branding®

Dr. Otto Lerbinger, sage of the public relations industry and professor emeritus at COM, where he has been on the faculty for almost as many years as the number celebrated at the event

Graciously and aptly sitting in on short notice, Paul Rand, president and CEO of Zócalo Group, a freestanding division of Omnicom Group subsidiary Ketchum Inc., whose own CEO and Senior Partner Raymond Kotcher (COM '79), the originally scheduled panelist, found himself at a conflicting, last-minute meeting with a client halfway across the globe

Moderator Dr. Donald Wright, professor of public relations at COM, tossed the ball into play and then got out of the way. The panel discussion gave rise to a sprawling yet keen Q&A that meandered, just as any proper discussion of communications these days should, into the topic of online communication's effect on PR.

I found myself casing the many rows, keeping an eye on the guy at such events who mills about the audience as he carries the microphone. Fighting the urge to raise my hand and share my two cents, I ultimately resolved to refrain from speaking -- out of restraint, really. After all, I have this blog for that sort of thing. I'll share with you all some of the topics discussed, and my thoughts on them, over the next few weeks.

2008-05-02T05:46:00.001-07:00

This is a test of the blogcasting system. This is only a test.